PSB F-470

This Bulletin Number is PSB F-470
APC - 402
Date: September-1995
Deadline: 12/31/95

Memo To:PSB Mailing List (Direct/Indirect)

From:Motorila 2-Way Dealer Product Services & Direct Product Services, Plantation Fla.

Subject: JT1000 Radio Models shipped prior October 1995

Radios Affected: Any JT1000 radio using Quik Call II (Firmware version R3.00 ) or Scan/Battery Saver (Firmware versions R3.00 or R1.34 )
Model numbers: H01KDH9PA3AN , H01RDH9PA3AN, H01SDH9PA3AN

Symptom #1: Radio does not properly function in the Quik Call II paging mode.

Cause #1: The microprocessor in the JT1000 is improperly coded for Quik Call II support.

Corrective Action #1: Verify firmware version is R3.00 by entering test mode (pressing sidebutton 3, five times). Send radio to the address below for repair:

Motorola Florida Regional Support Center
1700 N. W. 65th Ave. Suite 4
Plantation, FL 33313

$25 labor is authorized by warranty for Depot repair only.

Symptom #2: Poor receiver range when using scan or battery saver.

Cause #2: Scan timing parameter increase in code plug is required.

Corrective Action #2: If the radio is R3.00, the fix is same as Corrective Action #1.

If firmware version is R1.34, CORRECTIVE ACTION is: After the install of the RSS patch file for HT1000/VISAR/JT1000, version CP.v31, into programming station the following steps can be taken:

1. When in the HT1000 directory, type "CPFIXV31"
2. Press F5 - Apply Scan Timing Update (with target radio attached).
3. Press F5 again as prompted to continue.
4. Press F10 when screen indicates to update is complete.
5. Remove radio from programming cable.
6. Repeat steps 2 -5 for additional radios.


Note 1: The codeplug value which is optimized using the above tool can also be 'cloned' from one radio to the next. After a like model radio has been processed through the above steps, it can be used as the source radio in radio-to-radio cloning; allowing for in-field optimization if the same radio personality and feature set is to be used.

Note 2: Since this parameter is "clonable", care should be taken that a template previously created with the earlier scan timing defaults be deleted or updated to insure that the new codeplug value is maintained going forward.

To receive a copy of the RSS patch file, fill out the form below and return it by fax to Customer Resources. The diskette will be shipped within two business days to the address listed.

$15 labor is authorized by warranty for radios that display the SCAN/Battery Saver symptom.

Fax to 305 - 723 - 4470

Serial number of radio:___________________

Company:______________________________

Address:_______________________________

______________________________________

______________________________________

Phone Number: _________________________

Name:_________________________________